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1.The Care Act 2014 Resource

  1. 1.0.1The Care Act 2014 Resource

2.The Mental Capacity Act 2005 Resource and Practice Toolkit

  1. 2.0.1The Mental Capacity Act 2005 Resource and Practice Toolkit

3.Safeguarding Adults

  1. 3.0.1Safeguarding AdultsDecember 18, 2023

4.Deprivation of Liberty and the DoLS Team

  1. 4.0.1Deprivation of Liberty Safeguards ProcedureJune 20, 2025
  2. 4.0.2Recognising and Responding to Deprivations of LibertyJune 20, 2025
  3. 4.0.3The DoLS TeamJune 22, 2023

5.Universal Procedures (used by all teams)

  1. 5.0.1Equality, Diversity and Human RightsJune 20, 2025
  2. 5.0.2Recording and Keeping RecordsJune 20, 2025
  3. 5.0.3Providing Information about a Person or Carer
    Updated
    June 20, 2025
  4. 5.0.4Financial AssessmentJune 20, 2024
  5. 5.0.5Commissioning and Brokerage ProceduresJune 20, 2023
  6. 5.0.6Direct Payments
    Updated
    June 20, 2025
  7. 5.0.7Technology Enabled CareJune 20, 2023
  8. 5.0.8Risk Assessment
    Updated
    June 20, 2025
  9. 5.0.9Co-production
    Updated
    June 20, 2025
  10. 5.0.10Lone WorkingJune 20, 2023
  11. 5.0.11Joint WorkNovember 3, 2021
  12. 5.0.12Social Media (use of)June 20, 2024
  13. 5.0.13Storage of Data on Practitioners' Mobile DevicesSeptember 16, 2021
  14. 5.0.14Interpreter and Translation Services
    Updated
    June 20, 2025
  15. 5.0.15Death of a Person or CarerDecember 18, 2024

6.ASC Information and Advice Service

  1. 6.0.1Receiving a Contact or Referral
    Updated
    June 20, 2025
  2. 6.0.2Deciding the Outcome of a Contact or Referral (ASC Information and Advice Service)December 18, 2024
  3. 6.0.3Actions and Next Steps
    Updated
    June 20, 2025
  4. 6.0.4Monitoring Urgent or Interim Support and ServicesJune 20, 2024

7.Locality Teams (Social Work)

7.1Using these Procedures

  1. 7.1.1Using these Procedures (Locality Teams)June 20, 2023

7.2Contact and Referral

  1. 7.2.1Receiving a Contact or Referral
    Updated
    June 20, 2025
  2. 7.2.2Deciding the Outcome of a Contact or ReferralDecember 18, 2024
  3. 7.2.3Actions and Next Steps
    Updated
    June 20, 2025

7.3Establishing Needs

  1. 7.3.1Introduction, Legal Requirements and ToolsJune 20, 2024
  2. 7.3.2Preparing to Establish NeedsJune 20, 2025
  3. 7.3.3The Skilled ConversationDecember 18, 2024
  4. 7.3.4Agreeing Needs and Making a Formal RecordJune 20, 2023
  5. 7.3.5Understanding and Applying Eligibility CriteriaJune 20, 2025
  6. 7.3.6Communicating the Outcome and Next StepsDecember 18, 2023

7.4Meeting Needs

  1. 7.4.1Establishing Ordinary ResidenceJune 20, 2025
  2. 7.4.2Requesting a Financial AssessmentJune 20, 2024
  3. 7.4.3Setting an Indicative BudgetDecember 18, 2024
  4. 7.4.4Care and Support Planning
    Updated
    June 20, 2025
  5. 7.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 18, 2024
  6. 7.4.6Arranging Support and ServicesJune 20, 2025

7.5Reviewing Support and Services

  1. 7.5.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 18, 2024
  2. 7.5.2Preparing to Carry out a Care and Support Plan ReviewJune 20, 2025
  3. 7.5.3The Full Review ConversationDecember 18, 2024
  4. 7.5.4The Light Touch Review ConversationDecember 18, 2024
  5. 7.5.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordJune 20, 2024
  6. 7.5.6Actions Following a Care and Support Plan ReviewJune 20, 2024
  7. 7.5.7Monitoring Urgent or Interim Support and ServicesJune 20, 2024
  8. 7.5.8Reviewing a Direct Payment

8.Locality Teams (Occupational Therapy)

8.1Using these Procedures

  1. 8.1.1Using these Procedures (Locality Teams)June 20, 2023

8.2Contact and Referral

  1. 8.2.1Receiving a Contact or Referral
    Updated
    June 20, 2025
  2. 8.2.2Deciding the Outcome of a Contact or Referral (Occupational Therapy)June 20, 2025
  3. 8.2.3Actions and Next Steps
    Updated
    June 20, 2025

8.3Establishing Needs

  1. 8.3.1Introduction, Legal Requirements and Tools (Occupational Therapy)June 20, 2024
  2. 8.3.2Preparing to Establish Needs (Occupational Therapy)June 20, 2025
  3. 8.3.3The Skilled Conversation (Occupational Therapy)December 18, 2024
  4. 8.3.4Agreeing Needs, Making a Formal Record and Next Steps (Occupational Therapy)June 20, 2024
  5. 8.3.5Establishing Likely Eligibility for a Disabled Facilities GrantJune 20, 2023
  6. 8.3.6Understanding and Applying Eligibility Criteria (Occupational Therapy)June 20, 2025
  7. 8.3.7Communicating the Outcome and Next Steps (Occupational Therapy)June 20, 2024

8.4Meeting Needs

  1. 8.4.1Establishing Ordinary Residence (Occupational Therapy)September 28, 2021
  2. 8.4.2Requesting a Financial AssessmentJune 20, 2024
  3. 8.4.3Applying for a Disabled Facilities GrantDecember 18, 2023
  4. 8.4.4The Outcome of the Disabled Facilities Grant Application and Next StepsJune 20, 2023
  5. 8.4.5Providing EquipmentJune 20, 2024
  6. 8.4.6Equipment in a Care HomeJune 20, 2024
  7. 8.4.7Providing Direct SupportJune 20, 2024

8.5Monitoring and Review

  1. 8.5.1Monitoring and ReviewNovember 3, 2021

9.Hospital Teams

9.1Using these Procedures

  1. 9.1.1Using these Procedures (Hospital Teams)June 20, 2023

9.2Contact and Referral

  1. 9.2.1Receiving a Contact or Referral
    Updated
    June 20, 2025
  2. 9.2.2Deciding the Outcome of a Contact or Referral (Hospital Teams)December 18, 2024
  3. 9.2.3Actions and Next Steps
    Updated
    June 20, 2025

9.3Discharge to Assess

  1. 9.3.1Discharge to Assess (Home First)June 20, 2024
  2. 9.3.2Monitoring Urgent or Interim Support and ServicesJune 20, 2024

9.4Establishing Needs

  1. 9.4.1Introduction, Legal Requirements and ToolsJune 20, 2024
  2. 9.4.2Preparing to Establish NeedsJune 20, 2025
  3. 9.4.3The Skilled ConversationDecember 18, 2024
  4. 9.4.4Agreeing Needs and Making a Formal RecordJune 20, 2023
  5. 9.4.5Understanding and Applying Eligibility CriteriaJune 20, 2025
  6. 9.4.6Communicating the Outcome and Next StepsDecember 18, 2023

9.5Meeting Needs

  1. 9.5.1Establishing Ordinary ResidenceJune 20, 2025
  2. 9.5.2Requesting a Financial AssessmentJune 20, 2024
  3. 9.5.3Setting an Indicative BudgetDecember 18, 2024
  4. 9.5.4Care and Support Planning
    Updated
    June 20, 2025
  5. 9.5.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 18, 2024
  6. 9.5.6Arranging Support and ServicesJune 20, 2025

9.6Reviewing Support and Services

  1. 9.6.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 18, 2024
  2. 9.6.2Preparing to Carry out a Care and Support Plan ReviewJune 20, 2025
  3. 9.6.3The Full Review ConversationDecember 18, 2024
  4. 9.6.4The Light Touch Review ConversationDecember 18, 2024
  5. 9.6.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordJune 20, 2024
  6. 9.6.6Actions Following a Care and Support Plan ReviewJune 20, 2024
  7. 9.6.7Reviewing a Direct Payment

10.Mental Health Social Work Teams

10.1Using these Procedures

  1. 10.1.1Using these Procedures (Mental Health Social Work Teams)June 20, 2024

10.2Contact and Referral

  1. 10.2.1Receiving a Contact or Referral
    Updated
    June 20, 2025
  2. 10.2.2Deciding the Outcome of a Contact or ReferralDecember 18, 2024
  3. 10.2.3Actions and Next Steps
    Updated
    June 20, 2025

10.3Establishing Needs

  1. 10.3.1Introduction, Legal Requirements and ToolsJune 20, 2024
  2. 10.3.2Preparing to Establish NeedsJune 20, 2025
  3. 10.3.3The Skilled ConversationDecember 18, 2024
  4. 10.3.4Agreeing Needs and Making a Formal RecordJune 20, 2023
  5. 10.3.5Understanding and Applying Eligibility CriteriaJune 20, 2025
  6. 10.3.6Communicating the Outcome and Next StepsDecember 18, 2023

10.4Meeting Needs

  1. 10.4.1Establishing Ordinary ResidenceJune 20, 2025
  2. 10.4.2Requesting a Financial AssessmentJune 20, 2024
  3. 10.4.3Setting an Indicative BudgetDecember 18, 2024
  4. 10.4.4Care and Support Planning
    Updated
    June 20, 2025
  5. 10.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 18, 2024
  6. 10.4.6Arranging Support and ServicesJune 20, 2025

10.5Reviewing Support and Services

  1. 10.5.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 18, 2024
  2. 10.5.2Preparing to Carry out a Care and Support Plan ReviewJune 20, 2025
  3. 10.5.3The Full Review ConversationDecember 18, 2024
  4. 10.5.4The Light Touch Review ConversationDecember 18, 2024
  5. 10.5.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordJune 20, 2024
  6. 10.5.6Actions Following a Care and Support Plan ReviewJune 20, 2024
  7. 10.5.7Monitoring Urgent or Interim Support and ServicesJune 20, 2024
  8. 10.5.8Reviewing a Direct Payment

10.6Functions under the Mental Health Act

  1. 10.6.1Understanding the Mental Health Act 1983June 20, 2025
  2. 10.6.2Community Mental Health FrameworkDecember 18, 2023
  3. 10.6.3Social Circumstances ReportJune 20, 2024
  4. 10.6.4Section 117 AftercareJune 20, 2024

11.Emergency Duty Team (EDT)

  1. 11.0.1About the Team (EDT)December 18, 2023

12.AMHP Procedure and the AMHP Service

  1. 12.0.1AMHP Procedure and the AMHP ServiceDecember 18, 2024

13.Learning Disability and Autism Service

13.1About the Service

  1. 13.1.1About the Service (Learning Disability and Autism Service)June 20, 2023

13.2Contact and Referral

  1. 13.2.1Receiving a Contact or Referral
    Updated
    June 20, 2025
  2. 13.2.2Deciding the Outcome of a Contact or ReferralDecember 18, 2024
  3. 13.2.3Actions and Next Steps
    Updated
    June 20, 2025

13.3Establishing Needs

  1. 13.3.1Introduction, Legal Requirements and ToolsJune 20, 2024
  2. 13.3.2Preparing to Establish NeedsJune 20, 2025
  3. 13.3.3The Skilled ConversationDecember 18, 2024
  4. 13.3.4Agreeing Needs and Making a Formal RecordJune 20, 2023
  5. 13.3.5Understanding and Applying Eligibility CriteriaJune 20, 2025
  6. 13.3.6Communicating the Outcome and Next StepsDecember 18, 2023

13.4Meeting Needs

  1. 13.4.1Establishing Ordinary ResidenceJune 20, 2025
  2. 13.4.2Requesting a Financial AssessmentJune 20, 2024
  3. 13.4.3Setting an Indicative BudgetDecember 18, 2024
  4. 13.4.4Care and Support Planning
    Updated
    June 20, 2025
  5. 13.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 18, 2024
  6. 13.4.6Arranging Support and ServicesJune 20, 2025

13.5Reviewing Support and Services

  1. 13.5.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 18, 2024
  2. 13.5.2Preparing to Carry out a Care and Support Plan ReviewJune 20, 2025
  3. 13.5.3The Full Review ConversationDecember 18, 2024
  4. 13.5.4The Light Touch Review ConversationDecember 18, 2024
  5. 13.5.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordJune 20, 2024
  6. 13.5.6Actions Following a Care and Support Plan ReviewJune 20, 2024
  7. 13.5.7Monitoring Urgent or Interim Support and ServicesJune 20, 2024
  8. 13.5.8Reviewing a Direct Payment

14.The Transition Team

14.1About the Service

  1. 14.1.1About the Service (The Transition Team)June 20, 2023

14.2Children’s Procedures

  1. 14.2.1Children’s Services Procedures Manual

14.3Deciding Whether to Start Transition

  1. 14.3.1Deciding Whether to Start TransitionJune 20, 2023
  2. 14.3.2Deciding Whether to Start Carers TransitionNovember 3, 2021
  3. 14.3.3Recording the Decision and Next StepsNovember 3, 2021

14.4Child's Needs Assessment

  1. 14.4.1Introduction, Legal Requirements and Tools (Child's Needs Assessment)June 20, 2024
  2. 14.4.2Preparing to Establish Needs (Child's Needs Assessment)June 20, 2024
  3. 14.4.3The Skilled Conversation (Child's Needs Assessment)December 18, 2024
  4. 14.4.4Agreeing Needs, Making a Formal Record and Next Steps (Child's Needs Assessment)December 18, 2023

14.5Carer's Transition Assessments

  1. 14.5.1Introduction, Legal Requirements and Tools (Carer's Transition)June 20, 2024
  2. 14.5.2Preparing to Establish the Needs of Parent CarersJune 20, 2024
  3. 14.5.3Preparing to Establish the Needs of Young CarersJune 20, 2024
  4. 14.5.4The Skilled Conversation (Parent Carers)September 27, 2021
  5. 14.5.5The Skilled Conversation (Young Carers)December 18, 2024
  6. 14.5.6Agreeing Needs, Making a Formal Record and Next Steps (Carer's Transition)June 20, 2024

14.6Transition Planning and Review

  1. 14.6.1Setting an Indicative Budget (Transition to Adult Care and Support)November 9, 2021
  2. 14.6.2The Transition PlanJune 20, 2024
  3. 14.6.3Reviewing a Transition PlanJune 20, 2024
  4. 14.6.4Reviewing an Education, Health and Care Plan (from 18 years)July 22, 2022

14.7Contacts from Adults

  1. 14.7.1Receiving a ContactJune 20, 2023
  2. 14.7.2Deciding the Outcome of a ContactDecember 18, 2024
  3. 14.7.3Actions and Next Steps
    Updated
    June 20, 2025

14.8Establishing Needs (Adults)

  1. 14.8.1Introduction, Legal Requirements and ToolsJune 20, 2024
  2. 14.8.2Preparing to Establish NeedsJune 20, 2025
  3. 14.8.3The Skilled ConversationDecember 18, 2024
  4. 14.8.4Agreeing Needs and Making a Formal RecordJune 20, 2023
  5. 14.8.5Understanding and Applying Eligibility CriteriaJune 20, 2025
  6. 14.8.6Communicating the Outcome and Next StepsDecember 18, 2023

14.9Meeting Needs (Adults)

  1. 14.9.1Requesting a Financial AssessmentJune 20, 2024
  2. 14.9.2Setting an Indicative BudgetDecember 18, 2024
  3. 14.9.3Care and Support Planning
    Updated
    June 20, 2025
  4. 14.9.4Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 18, 2024
  5. 14.9.5Arranging Support and ServicesJune 20, 2025

14.10Reviewing Support and Services (Adults)

  1. 14.10.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 18, 2024
  2. 14.10.2Preparing to Carry out a Care and Support Plan ReviewJune 20, 2025
  3. 14.10.3The Full Review ConversationDecember 18, 2024
  4. 14.10.4The Light Touch Review ConversationDecember 18, 2024
  5. 14.10.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordJune 20, 2024
  6. 14.10.6Monitoring Urgent or Interim Support and ServicesJune 20, 2024
  7. 14.10.7Reviewing a Direct Payment

15.Carers Procedures

15.1Contact and Referral

  1. 15.1.1Receiving a Contact or Referral
    Updated
    June 20, 2025
  2. 15.1.2Deciding the Outcome of a Contact or Referral (Carers)December 18, 2024
  3. 15.1.3Actions and Next Steps (Carers)
    Updated
    June 20, 2025

15.2Establishing Needs

  1. 15.2.1Introduction, Legal Requirements and Tools (Carers)June 20, 2024
  2. 15.2.2Preparing to Establish Needs (Carers)June 20, 2024
  3. 15.2.3The Skilled Conversation (Carers)December 18, 2024
  4. 15.2.4Agreeing Needs and Making a Formal Record (Carers)April 12, 2022
  5. 15.2.5Understanding and Applying Eligibility Criteria (Carers)June 20, 2024
  6. 15.2.6Communicating the Outcome and Next Steps (Carers)December 18, 2023

15.3Meeting Needs

  1. 15.3.1Establishing Ordinary ResidenceJune 20, 2025
  2. 15.3.2Requesting a Financial AssessmentJune 20, 2024
  3. 15.3.3Setting an Indicative BudgetDecember 18, 2024
  4. 15.3.4Support PlanningDecember 18, 2024
  5. 15.3.5Signing off a Support Plan and Agreeing a Final Personal BudgetDecember 18, 2024
  6. 15.3.6Arranging Support and ServicesJune 20, 2025

15.4Reviewing Support and Services

  1. 15.4.1Legal Requirements of a Support Plan Review and ToolsDecember 18, 2024
  2. 15.4.2Preparing to Carry out a Support Plan ReviewJune 20, 2024
  3. 15.4.3The Full Review Conversation (Carers)December 18, 2024
  4. 15.4.4The Light Touch Review Conversation (Carers)December 18, 2024
  5. 15.4.5Deciding the Outcome of a Support Plan Review and Making a Formal RecordNovember 3, 2021
  6. 15.4.6Actions Following a Support Plan ReviewJune 20, 2024
  7. 15.4.7Monitoring Urgent or Interim Support and ServicesJune 20, 2024
  8. 15.4.8Reviewing a Direct Payment

16.Reablement

16.1Using these Procedures

  1. 16.1.1Using these Procedures (Reablement)December 18, 2023

16.2Contact and Referral

  1. 16.2.1Receiving a Contact or Referral
    Updated
    June 20, 2025
  2. 16.2.2Deciding the Outcome of a Contact or Referral (Reablement)December 18, 2024
  3. 16.2.3Actions and Next Steps
    Updated
    June 20, 2025

16.3Establishing Needs

  1. 16.3.1Introduction, Purpose and Tools (Reablement)June 20, 2024
  2. 16.3.2Preparing to Establish Needs (Reablement)June 20, 2025
  3. 16.3.3The Skilled Conversation (Reablement)December 18, 2024
  4. 16.3.4Agreeing Needs, Making a Formal Record and Next Steps (Reablement)April 12, 2022

16.4Meeting Needs

  1. 16.4.1The Reablement PlanJune 20, 2024
  2. 16.4.2Arranging the Reablement ServiceJune 20, 2024

16.5Monitoring and Reviewing Reablement

  1. 16.5.1Monitoring ReablementJune 20, 2024
  2. 16.5.2Monitoring Actions (Reablement)June 20, 2023
  3. 16.5.3The Reablement ReviewJune 20, 2025
  4. 16.5.4Deciding the Outcome of a Reablement Review and Making a Formal RecordJune 20, 2023
  5. 16.5.5Actions Following a Reablement ReviewDecember 18, 2024

17.Prisons

17.1The Prison Social Care Team

  1. 17.1.1About the Service (Prison Social Care Team)June 22, 2023

17.2Prisons and Approved Premises

  1. 17.2.1Prisons and Approved Premises
    Updated
    June 20, 2025

17.3Establishing Needs

  1. 17.3.1Introduction, Legal Requirements and ToolsJune 20, 2024
  2. 17.3.2Preparing to Establish NeedsJune 20, 2025
  3. 17.3.3The Skilled ConversationDecember 18, 2024
  4. 17.3.4Agreeing Needs and Making a Formal RecordJune 20, 2023
  5. 17.3.5Understanding and Applying Eligibility CriteriaJune 20, 2025
  6. 17.3.6Communicating the Outcome and Next StepsDecember 18, 2023

17.4Meeting Needs

  1. 17.4.1Establishing Ordinary ResidenceJune 20, 2025
  2. 17.4.2Requesting a Financial AssessmentJune 20, 2024
  3. 17.4.3Setting an Indicative BudgetDecember 18, 2024
  4. 17.4.4Care and Support Planning
    Updated
    June 20, 2025
  5. 17.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 18, 2024
  6. 17.4.6Arranging Support and ServicesJune 20, 2025

17.5Reviewing Support and Services

  1. 17.5.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 18, 2024
  2. 17.5.2Preparing to Carry out a Care and Support Plan ReviewJune 20, 2025
  3. 17.5.3The Full Review ConversationDecember 18, 2024
  4. 17.5.4The Light Touch Review ConversationDecember 18, 2024
  5. 17.5.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordJune 20, 2024
  6. 17.5.6Actions Following a Care and Support Plan ReviewJune 20, 2024
  7. 17.5.7Monitoring Urgent or Interim Support and ServicesJune 20, 2024

18.Continuing Care Team

  1. 18.0.1About the Continuing Care TeamDecember 18, 2023
  2. 18.0.2NHS Continuing Healthcare ProcedureDecember 18, 2024
  3. 18.0.3NHS-funded Nursing Care Procedure (FNC)June 20, 2024
  4. 18.0.4Joint Packages of Health and Social CareDecember 18, 2024

19.Communities and Prevention Coordinator Service

  1. 19.0.1Using these Procedures (Communities and Prevention Coordinator Service)December 18, 2023

20.Specialist Procedures

  1. 20.0.1Deputyship and Financial AffairsJune 20, 2025
  2. 20.0.2Debt Respite Scheme (Breathing Spaces) ProcedureDecember 18, 2024
  3. 20.0.3Housing and Homelessness
    Updated
    June 20, 2025
  4. 20.0.4Minor Adaptations and Low Level EquipmentJune 20, 2024
  5. 20.0.5Joint Packages of Health and Social CareDecember 18, 2024
  6. 20.0.6NHS Continuing Healthcare ProcedureDecember 18, 2024
  7. 20.0.7NHS-funded Nursing Care Procedure (FNC)June 20, 2024
  8. 20.0.8End of Life Procedures and Practice Guidance
    Updated
    June 20, 2025
  9. 20.0.9Legal ServicesNovember 22, 2021
  10. 20.0.10Ordinary Residence ProcedureDecember 18, 2023
  11. 20.0.11Continuity of Care ArrangementsJune 20, 2024
  12. 20.0.12Cross Border PlacementsJune 20, 2024
  13. 20.0.13Protecting Moveable Property
    Updated
    June 20, 2025
  14. 20.0.14Service Interruptions and Provider FailureJune 20, 2024
  15. 20.0.15No Recourse to Public Funds (NRPF)
    Updated
    June 20, 2025
  16. 20.0.16Prisons and Approved Premises
    Updated
    June 20, 2025
  17. 20.0.17Acting as an Appropriate AdultDecember 18, 2023

Last Updated: June 20, 2025

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