Contents

1.The Care Act 2014 Resource

1. 1.0.1The Care Act 2014 Resource

2.The Mental Capacity Act 2005 Resource and Practice Toolkit

1. 2.0.1The Mental Capacity Act 2005 Resource and Practice Toolkit

3.Safeguarding Adults

1. 3.0.1Safeguarding Adults
   Updated
   March 2, 2026

4.Deprivation of Liberty and the DoLS Team

1. 4.0.1Deprivation of Liberty Safeguards ProcedureMarch 2, 2026
2. 4.0.2Recognising and Responding to Deprivations of LibertyJune 20, 2025
3. 4.0.3The DoLS Team
   Updated
   March 2, 2026

5.Universal Procedures (used by all teams)

1. 5.0.1Equality, Diversity and Human RightsMarch 2, 2026
2. 5.0.2Recording and Keeping RecordsMarch 2, 2026
3. 5.0.3Providing Information about a Person or CarerMarch 2, 2026
4. 5.0.4Professional Curiosity
   Updated
   March 2, 2026
5. 5.0.5Financial AssessmentMarch 2, 2026
6. 5.0.6Commissioning and Brokerage Procedures
   Updated
   March 2, 2026
7. 5.0.7Direct PaymentsMarch 2, 2026
8. 5.0.8Technology Enabled CareMarch 2, 2026
9. 5.0.9Risk AssessmentJune 20, 2025
10. 5.0.10Co-productionMarch 2, 2026
11. 5.0.11Lone WorkingJune 20, 2023
12. 5.0.12Joint WorkNovember 3, 2021
13. 5.0.13Social Media (use of)March 2, 2026
14. 5.0.14Storage of Data on Practitioners' Mobile DevicesMarch 2, 2026
15. 5.0.15Artificial Intelligence (AI) in Adult Social Care
    Updated
    March 2, 2026
16. 5.0.16Interpreter and Translation ServicesMarch 2, 2026
17. 5.0.17Death of a Person or CarerDecember 18, 2024

6.ASC Information and Advice Service

1. 6.0.1Receiving a Contact or Referral
   Updated
   March 2, 2026
2. 6.0.2Deciding the Outcome of a Contact or Referral (ASC Information and Advice Service)March 2, 2026
3. 6.0.3Actions and Next Steps
   Updated
   March 2, 2026
4. 6.0.4Monitoring Urgent or Interim Support and Services
   Updated
   March 2, 2026

7.Connect to Community Teams and Area Teams (Social Work)

7.1Using these Procedures

1. 7.1.1Using these Procedures (Connect to Community Teams and Area Teams (Social Work))
   Updated
   March 2, 2026

7.2Contact and Referral

1. 7.2.1Receiving a Contact or Referral
   Updated
   March 2, 2026
2. 7.2.2Deciding the Outcome of a Contact or Referral
   Updated
   March 2, 2026
3. 7.2.3Actions and Next Steps
   Updated
   March 2, 2026

7.3Establishing Needs

1. 7.3.1Introduction, Legal Requirements and Tools
   Updated
   March 2, 2026
2. 7.3.2Preparing to Establish Needs
   Updated
   March 2, 2026
3. 7.3.3The Skilled Conversation
   Updated
   March 2, 2026
4. 7.3.4Agreeing Needs and Making a Formal Record
   Updated
   March 2, 2026
5. 7.3.5Understanding and Applying Eligibility Criteria
   Updated
   March 2, 2026
6. 7.3.6Communicating the Outcome and Next Steps
   Updated
   March 2, 2026

7.4Meeting Needs

1. 7.4.1Establishing Ordinary Residence
   Updated
   March 2, 2026
2. 7.4.2Requesting a Financial Assessment
   Updated
   March 2, 2026
3. 7.4.3Setting an Indicative Budget
   Updated
   March 2, 2026
4. 7.4.4Care and Support Planning
   Updated
   March 2, 2026
5. 7.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
   Updated
   March 2, 2026
6. 7.4.6Arranging Support and Services
   Updated
   March 2, 2026

7.5Reviewing Support and Services

1. 7.5.1Legal Requirements of a Care and Support Plan Review and Tools
   Updated
   March 2, 2026
2. 7.5.2Preparing to Carry out a Care and Support Plan Review
   Updated
   March 2, 2026
3. 7.5.3The Review Conversation
   Updated
   March 2, 2026
4. 7.5.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal Record
   Updated
   March 2, 2026
5. 7.5.5Actions Following a Care and Support Plan Review
   Updated
   March 2, 2026
6. 7.5.6Monitoring Urgent or Interim Support and Services
   Updated
   March 2, 2026
7. 7.5.7Reviewing a Direct Payment

8.Connect to Community Teams and Area Teams (Occupational Therapy)

8.1Using these Procedures

1. 8.1.1Using these Procedures (Connect to Community Teams and Area Teams (Occupational Therapy))
   Updated
   March 2, 2026

8.2Contact and Referral

1. 8.2.1Receiving a Contact or Referral
   Updated
   March 2, 2026
2. 8.2.2Deciding the Outcome of a Contact or Referral (Occupational Therapy)March 2, 2026
3. 8.2.3Actions and Next Steps
   Updated
   March 2, 2026

8.3Establishing Needs

1. 8.3.1Introduction, Legal Requirements and Tools (Occupational Therapy)June 20, 2024
2. 8.3.2Preparing to Establish Needs (Occupational Therapy)March 2, 2026
3. 8.3.3The Skilled Conversation (Occupational Therapy)March 2, 2026
4. 8.3.4Agreeing Needs, Making a Formal Record and Next Steps (Occupational Therapy)June 20, 2024
5. 8.3.5Establishing Likely Eligibility for a Disabled Facilities GrantJune 20, 2023
6. 8.3.6Understanding and Applying Eligibility Criteria (Occupational Therapy)March 2, 2026
7. 8.3.7Communicating the Outcome and Next Steps (Occupational Therapy)
   Updated
   March 2, 2026

8.4Meeting Needs

1. 8.4.1Establishing Ordinary Residence (Occupational Therapy)September 28, 2021
2. 8.4.2Requesting a Financial Assessment
   Updated
   March 2, 2026
3. 8.4.3Applying for a Disabled Facilities GrantDecember 18, 2023
4. 8.4.4The Outcome of the Disabled Facilities Grant Application and Next StepsJune 20, 2023
5. 8.4.5Providing EquipmentJune 20, 2024
6. 8.4.6Equipment in a Care HomeJune 20, 2024
7. 8.4.7Providing Direct SupportJune 20, 2024

8.5Monitoring and Review

1. 8.5.1Monitoring and ReviewMarch 2, 2026

9.Hospital Teams

9.1Using these Procedures

1. 9.1.1Using these Procedures (Hospital Teams)June 20, 2023

9.2Contact and Referral

1. 9.2.1Receiving a Contact or Referral
   Updated
   March 2, 2026
2. 9.2.2Deciding the Outcome of a Contact or Referral (Hospital Teams)March 2, 2026
3. 9.2.3Actions and Next Steps
   Updated
   March 2, 2026

9.3Discharge to Assess

1. 9.3.1Discharge to Assess (Home First)June 20, 2024
2. 9.3.2Monitoring Urgent or Interim Support and Services
   Updated
   March 2, 2026

9.4Establishing Needs

1. 9.4.1Introduction, Legal Requirements and Tools
   Updated
   March 2, 2026
2. 9.4.2Preparing to Establish Needs
   Updated
   March 2, 2026
3. 9.4.3The Skilled Conversation
   Updated
   March 2, 2026
4. 9.4.4Agreeing Needs and Making a Formal Record
   Updated
   March 2, 2026
5. 9.4.5Understanding and Applying Eligibility Criteria
   Updated
   March 2, 2026
6. 9.4.6Communicating the Outcome and Next Steps
   Updated
   March 2, 2026

9.5Meeting Needs

1. 9.5.1Establishing Ordinary Residence
   Updated
   March 2, 2026
2. 9.5.2Requesting a Financial Assessment
   Updated
   March 2, 2026
3. 9.5.3Setting an Indicative Budget
   Updated
   March 2, 2026
4. 9.5.4Care and Support Planning
   Updated
   March 2, 2026
5. 9.5.5Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
   Updated
   March 2, 2026
6. 9.5.6Arranging Support and Services
   Updated
   March 2, 2026

9.6Reviewing Support and Services

1. 9.6.1Legal Requirements of a Care and Support Plan Review and Tools
   Updated
   March 2, 2026
2. 9.6.2Preparing to Carry out a Care and Support Plan Review
   Updated
   March 2, 2026
3. 9.6.3The Review Conversation
   Updated
   March 2, 2026
4. 9.6.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal Record
   Updated
   March 2, 2026
5. 9.6.5Actions Following a Care and Support Plan Review
   Updated
   March 2, 2026
6. 9.6.6Reviewing a Direct Payment

10.Mental Health Social Work Teams

10.1Using these Procedures

1. 10.1.1Using these Procedures (Mental Health Social Work Teams)
   Updated
   March 2, 2026

10.2Contact and Referral

1. 10.2.1Receiving a Contact or Referral
   Updated
   March 2, 2026
2. 10.2.2Deciding the Outcome of a Contact or Referral
   Updated
   March 2, 2026
3. 10.2.3Actions and Next Steps
   Updated
   March 2, 2026

10.3Establishing Needs

1. 10.3.1Introduction, Legal Requirements and Tools
   Updated
   March 2, 2026
2. 10.3.2Preparing to Establish Needs
   Updated
   March 2, 2026
3. 10.3.3The Skilled Conversation
   Updated
   March 2, 2026
4. 10.3.4Agreeing Needs and Making a Formal Record
   Updated
   March 2, 2026
5. 10.3.5Understanding and Applying Eligibility Criteria
   Updated
   March 2, 2026
6. 10.3.6Communicating the Outcome and Next Steps
   Updated
   March 2, 2026

10.4Meeting Needs

1. 10.4.1Establishing Ordinary Residence
   Updated
   March 2, 2026
2. 10.4.2Requesting a Financial Assessment
   Updated
   March 2, 2026
3. 10.4.3Setting an Indicative Budget
   Updated
   March 2, 2026
4. 10.4.4Care and Support Planning
   Updated
   March 2, 2026
5. 10.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
   Updated
   March 2, 2026
6. 10.4.6Arranging Support and Services
   Updated
   March 2, 2026

10.5Reviewing Support and Services

1. 10.5.1Legal Requirements of a Care and Support Plan Review and Tools
   Updated
   March 2, 2026
2. 10.5.2Preparing to Carry out a Care and Support Plan Review
   Updated
   March 2, 2026
3. 10.5.3The Review Conversation
   Updated
   March 2, 2026
4. 10.5.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal Record
   Updated
   March 2, 2026
5. 10.5.5Actions Following a Care and Support Plan Review
   Updated
   March 2, 2026
6. 10.5.6Monitoring Urgent or Interim Support and Services
   Updated
   March 2, 2026
7. 10.5.7Reviewing a Direct Payment

10.6Functions under the Mental Health Act

1. 10.6.1Understanding the Mental Health Act 1983June 20, 2025
2. 10.6.2Community Mental Health FrameworkDecember 18, 2023
3. 10.6.3Social Circumstances ReportJune 20, 2024
4. 10.6.4Section 117 AftercareJune 20, 2024

11.Emergency Duty Team (EDT)

1. 11.0.1About the Team (EDT)
   Updated
   March 2, 2026

12.AMHP Procedure and the AMHP Service

1. 12.0.1AMHP Procedure and the AMHP Service
   Updated
   March 2, 2026

13.Learning Disability and Autism Service

13.1About the Service

1. 13.1.1About the Service (Learning Disability and Autism Service)
   Updated
   March 2, 2026

13.2Contact and Referral

1. 13.2.1Receiving a Contact or Referral
   Updated
   March 2, 2026
2. 13.2.2Deciding the Outcome of a Contact or Referral
   Updated
   March 2, 2026
3. 13.2.3Actions and Next Steps
   Updated
   March 2, 2026

13.3Establishing Needs

1. 13.3.1Introduction, Legal Requirements and Tools
   Updated
   March 2, 2026
2. 13.3.2Preparing to Establish Needs
   Updated
   March 2, 2026
3. 13.3.3The Skilled Conversation
   Updated
   March 2, 2026
4. 13.3.4Agreeing Needs and Making a Formal Record
   Updated
   March 2, 2026
5. 13.3.5Understanding and Applying Eligibility Criteria
   Updated
   March 2, 2026
6. 13.3.6Communicating the Outcome and Next Steps
   Updated
   March 2, 2026

13.4Meeting Needs

1. 13.4.1Establishing Ordinary Residence
   Updated
   March 2, 2026
2. 13.4.2Requesting a Financial Assessment
   Updated
   March 2, 2026
3. 13.4.3Setting an Indicative Budget
   Updated
   March 2, 2026
4. 13.4.4Care and Support Planning
   Updated
   March 2, 2026
5. 13.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
   Updated
   March 2, 2026
6. 13.4.6Arranging Support and Services
   Updated
   March 2, 2026

13.5Reviewing Support and Services

1. 13.5.1Legal Requirements of a Care and Support Plan Review and Tools
   Updated
   March 2, 2026
2. 13.5.2Preparing to Carry out a Care and Support Plan Review
   Updated
   March 2, 2026
3. 13.5.3The Review Conversation
   Updated
   March 2, 2026
4. 13.5.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal Record
   Updated
   March 2, 2026
5. 13.5.5Actions Following a Care and Support Plan Review
   Updated
   March 2, 2026
6. 13.5.6Monitoring Urgent or Interim Support and Services
   Updated
   March 2, 2026
7. 13.5.7Reviewing a Direct Payment

14.The Transition Team

14.1About the Service

1. 14.1.1The Transition Team
   Updated
   March 2, 2026

14.2Children’s Procedures

1. 14.2.1Children’s Services Procedures Manual

14.3Deciding Whether to Start Transition

1. 14.3.1Deciding Whether to Start TransitionJune 20, 2023
2. 14.3.2Deciding Whether to Start Carers TransitionNovember 3, 2021
3. 14.3.3Recording the Decision and Next StepsNovember 3, 2021

14.4Child's Needs Assessment

1. 14.4.1Introduction, Legal Requirements and Tools (Child's Needs Assessment)June 20, 2024
2. 14.4.2Preparing to Establish Needs (Child's Needs Assessment)June 20, 2024
3. 14.4.3The Skilled Conversation (Child's Needs Assessment)March 2, 2026
4. 14.4.4Agreeing Needs, Making a Formal Record and Next Steps (Child's Needs Assessment)December 18, 2023

14.5Carer's Transition Assessments

1. 14.5.1Introduction, Legal Requirements and Tools (Carer's Transition)June 20, 2024
2. 14.5.2Preparing to Establish the Needs of Parent CarersJune 20, 2024
3. 14.5.3Preparing to Establish the Needs of Young CarersJune 20, 2024
4. 14.5.4The Skilled Conversation (Parent Carers)September 27, 2021
5. 14.5.5The Skilled Conversation (Young Carers)March 2, 2026
6. 14.5.6Agreeing Needs, Making a Formal Record and Next Steps (Carer's Transition)June 20, 2024

14.6Transition Planning and Review

1. 14.6.1Setting an Indicative Budget (Transition to Adult Care and Support)November 9, 2021
2. 14.6.2The Transition PlanJune 20, 2024
3. 14.6.3Reviewing a Transition PlanJune 20, 2024
4. 14.6.4Reviewing an Education, Health and Care Plan (from 18 years)March 2, 2026

14.7Contacts from Adults

1. 14.7.1Receiving a ContactJune 20, 2023
2. 14.7.2Deciding the Outcome of a ContactMarch 2, 2026
3. 14.7.3Actions and Next Steps
   Updated
   March 2, 2026

14.8Establishing Needs (Adults)

1. 14.8.1Introduction, Legal Requirements and Tools
   Updated
   March 2, 2026
2. 14.8.2Preparing to Establish Needs
   Updated
   March 2, 2026
3. 14.8.3The Skilled Conversation
   Updated
   March 2, 2026
4. 14.8.4Agreeing Needs and Making a Formal Record
   Updated
   March 2, 2026
5. 14.8.5Understanding and Applying Eligibility Criteria
   Updated
   March 2, 2026
6. 14.8.6Communicating the Outcome and Next Steps
   Updated
   March 2, 2026

14.9Meeting Needs (Adults)

1. 14.9.1Requesting a Financial Assessment
   Updated
   March 2, 2026
2. 14.9.2Setting an Indicative Budget
   Updated
   March 2, 2026
3. 14.9.3Care and Support Planning
   Updated
   March 2, 2026
4. 14.9.4Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
   Updated
   March 2, 2026
5. 14.9.5Arranging Support and Services
   Updated
   March 2, 2026

14.10Reviewing Support and Services (Adults)

1. 14.10.1Legal Requirements of a Care and Support Plan Review and Tools
   Updated
   March 2, 2026
2. 14.10.2Preparing to Carry out a Care and Support Plan Review
   Updated
   March 2, 2026
3. 14.10.3The Review Conversation
   Updated
   March 2, 2026
4. 14.10.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal Record
   Updated
   March 2, 2026
5. 14.10.5Monitoring Urgent or Interim Support and Services
   Updated
   March 2, 2026
6. 14.10.6Reviewing a Direct Payment

15.Carers Procedures

15.1Contact and Referral

1. 15.1.1Receiving a Contact or Referral
   Updated
   March 2, 2026
2. 15.1.2Deciding the Outcome of a Contact or Referral (Carers)March 2, 2026
3. 15.1.3Actions and Next Steps (Carers)
   Updated
   March 2, 2026

15.2Establishing Needs

1. 15.2.1Introduction, Legal Requirements and Tools (Carers)June 20, 2024
2. 15.2.2Preparing to Establish Needs (Carers)June 20, 2024
3. 15.2.3The Skilled Conversation (Carers)March 2, 2026
4. 15.2.4Agreeing Needs and Making a Formal Record (Carers)April 12, 2022
5. 15.2.5Understanding and Applying Eligibility Criteria (Carers)March 2, 2026
6. 15.2.6Communicating the Outcome and Next Steps (Carers)March 2, 2026

15.3Meeting Needs

1. 15.3.1Establishing Ordinary Residence
   Updated
   March 2, 2026
2. 15.3.2Requesting a Financial Assessment
   Updated
   March 2, 2026
3. 15.3.3Setting an Indicative Budget
   Updated
   March 2, 2026
4. 15.3.4Support PlanningMarch 2, 2026
5. 15.3.5Signing off a Support Plan and Agreeing a Final Personal Budget
   Updated
   March 2, 2026
6. 15.3.6Arranging Support and Services
   Updated
   March 2, 2026

15.4Reviewing Support and Services

1. 15.4.1Legal Requirements of a Support Plan Review and ToolsDecember 18, 2024
2. 15.4.2Preparing to Carry out a Support Plan ReviewJune 20, 2024
3. 15.4.3The Review Conversation (Carers)
   Updated
   March 2, 2026
4. 15.4.4Deciding the Outcome of a Support Plan Review and Making a Formal RecordNovember 3, 2021
5. 15.4.5Actions Following a Support Plan ReviewMarch 2, 2026
6. 15.4.6Monitoring Urgent or Interim Support and Services
   Updated
   March 2, 2026
7. 15.4.7Reviewing a Direct Payment

16.Reablement

16.1Using these Procedures

1. 16.1.1Using these Procedures (Reablement)
   Updated
   April 1, 2026

16.2Contact and Referral

1. 16.2.1Receiving a Contact or Referral
   Updated
   March 2, 2026
2. 16.2.2Deciding the Outcome of a Contact or Referral (Reablement)March 2, 2026
3. 16.2.3Actions and Next Steps
   Updated
   March 2, 2026

16.3Establishing Needs

1. 16.3.1Introduction, Purpose and Tools (Reablement)June 20, 2024
2. 16.3.2Preparing to Establish Needs (Reablement)March 2, 2026
3. 16.3.3The Skilled Conversation (Reablement)March 2, 2026
4. 16.3.4Agreeing Needs, Making a Formal Record and Next Steps (Reablement)April 12, 2022

16.4Meeting Needs

1. 16.4.1The Reablement PlanMarch 2, 2026
2. 16.4.2Arranging the Reablement ServiceJune 20, 2024

16.5Monitoring and Reviewing Reablement

1. 16.5.1Monitoring ReablementJune 20, 2024
2. 16.5.2Monitoring Actions (Reablement)March 2, 2026
3. 16.5.3The Reablement ReviewJune 20, 2025
4. 16.5.4Deciding the Outcome of a Reablement Review and Making a Formal RecordJune 20, 2023
5. 16.5.5Actions Following a Reablement ReviewMarch 2, 2026

17.Prisons

17.1The Prison Social Care Team

1. 17.1.1About the Service (Prison Social Care Team)
   Updated
   March 2, 2026

17.2Prisons and Approved Premises

1. 17.2.1Prisons and Approved PremisesJune 20, 2025

17.3Establishing Needs

1. 17.3.1Introduction, Legal Requirements and Tools
   Updated
   March 2, 2026
2. 17.3.2Preparing to Establish Needs
   Updated
   March 2, 2026
3. 17.3.3The Skilled Conversation
   Updated
   March 2, 2026
4. 17.3.4Agreeing Needs and Making a Formal Record
   Updated
   March 2, 2026
5. 17.3.5Understanding and Applying Eligibility Criteria
   Updated
   March 2, 2026
6. 17.3.6Communicating the Outcome and Next Steps
   Updated
   March 2, 2026

17.4Meeting Needs

1. 17.4.1Establishing Ordinary Residence
   Updated
   March 2, 2026
2. 17.4.2Requesting a Financial Assessment
   Updated
   March 2, 2026
3. 17.4.3Setting an Indicative Budget
   Updated
   March 2, 2026
4. 17.4.4Care and Support Planning
   Updated
   March 2, 2026
5. 17.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
   Updated
   March 2, 2026
6. 17.4.6Arranging Support and Services
   Updated
   March 2, 2026

17.5Reviewing Support and Services

1. 17.5.1Legal Requirements of a Care and Support Plan Review and Tools
   Updated
   March 2, 2026
2. 17.5.2Preparing to Carry out a Care and Support Plan Review
   Updated
   March 2, 2026
3. 17.5.3The Review Conversation
   Updated
   March 2, 2026
4. 17.5.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal Record
   Updated
   March 2, 2026
5. 17.5.5Actions Following a Care and Support Plan Review
   Updated
   March 2, 2026
6. 17.5.6Monitoring Urgent or Interim Support and Services
   Updated
   March 2, 2026

18.Continuing Care Team

1. 18.0.1About the Continuing Care TeamDecember 18, 2023
2. 18.0.2NHS Continuing Healthcare Procedure
   Updated
   March 2, 2026
3. 18.0.3NHS-funded Nursing Care Procedure (FNC)June 20, 2024
4. 18.0.4Joint Packages of Health and Social CareDecember 18, 2024

19.Community Information Officer Service

1. 19.0.1Using these Procedures (Community Information Officer Service)
   Updated
   March 2, 2026

20.Specialist Procedures

1. 20.0.1Deputyship and Financial AffairsJune 20, 2025
2. 20.0.2Debt Respite Scheme (Breathing Spaces) ProcedureMarch 2, 2026
3. 20.0.3Housing and HomelessnessJune 20, 2025
4. 20.0.4Minor Adaptations and Low Level EquipmentMarch 2, 2026
5. 20.0.5Joint Packages of Health and Social CareDecember 18, 2024
6. 20.0.6NHS Continuing Healthcare Procedure
   Updated
   March 2, 2026
7. 20.0.7NHS-funded Nursing Care Procedure (FNC)June 20, 2024
8. 20.0.8End of Life Procedures and Practice GuidanceJune 20, 2025
9. 20.0.9Legal ServicesNovember 22, 2021
10. 20.0.10Ordinary Residence ProcedureDecember 18, 2023
11. 20.0.11Continuity of Care ArrangementsJune 20, 2024
12. 20.0.12Cross Border PlacementsJune 20, 2024
13. 20.0.13Protecting Moveable PropertyJune 20, 2025
14. 20.0.14Service Interruptions and Provider FailureJune 20, 2024
15. 20.0.15No Recourse to Public Funds (NRPF)
    Updated
    March 2, 2026
16. 20.0.16Prisons and Approved PremisesJune 20, 2025
17. 20.0.17Acting as an Appropriate Adult
    Updated
    March 2, 2026
18. 20.0.18Working Effectively with Parents and Children’s Services
    Updated
    March 2, 2026