About the Team (EDT)

The Emergency Duty Team provides an emergency social work service for urgent situations which arise out of normal office hours, and which cannot be left with an appropriate degree of safety until the next normal working day. The Emergency Duty Team service is not intended as an alternative means of accessing the usual daily activities of Surrey County Council.

The team operates outside of normal office hours. Monday to Friday 5pm to 9am and Weekends 24 hours a day. The EDT also operates throughout all bank holiday periods.

The general public (including current social care service users and their families) and professionals can call EDT about any social care emergencies arising outside of normal office hours.

EDT advisory staff and senior social workers are trained to respond to both children's and adult requests for help and support or urgent assessments. Approved Mental Health Professionals are always on duty outside office hours. Calls are prioritised based on a risk assessment.