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Welcome to our Procedures for Adult Social Care

Important disclaimer

These are generic procedures, practice guidance and tools provided by tri.x.

For Surrey's local documents and resources, please refer to the Surrey Local Resources or speak to the AWHP Procedures Team for local guidance and advice contactable at awhpprocedures@surreycc.gov.uk.

Please note: You must log in to the Local Resource area to view the documents there.

Adult Social Care vision

"Supporting people to live their best life"

People live their best life by connecting to their communities, embracing supportive technology and accessing joined-up support and care when needed, which delivers what matters to them.

These procedures, practice guidance and tools should be used as required by practitioners across all adult social care teams and services in Surrey.

The information included will:

  • Guide and inform practice;
  • Provide information about local policy and procedures for social workers, occupational therapists and other social care practitioners in Surrey; and
  • Keep practitioners up to date with local and national developments in adult social care.

Note: The guidance on this site is based on national legal requirements and best practice. Some sections have been localised but to ensure that your practice meets and reflects our internal processes and local requirements, you should always check the Local Resources area for any additional guidance.

Local Resources

Local Resources are our internal processes, documents and internet/intranet links to support effective implementation of the procedures. You can access these directly using the Local Resources button.

Reminder: If you have access to the portal don’t forget to login to make sure you can access all the resources.

Register for Updates

Register for Updates now. This will ensure that you receive automatic notification as soon as any changes are made to the site.

These procedures will next be updated in September 2026.

Provide feedback

To provide feedback, report any issues or suggest improvements to the procedures or Local Resources, please contact awhpprocedures@surreycc.gov.uk.

Amendments

To find out about the latest amendments to the procedures see: Amendments.

Children's services and transitions

Practitioners working across both children's and adult services can easily access the Children's Procedures.

In-house Provider Services

If you work in our provider services, please refer to guidance in the Surrey Adult Care Providers Handbook.

Request Adult Social Care and Support

If you need to request adult social care and support, please visit: Adult social care and support - Surrey County Council (surreycc.gov.uk).

Last Updated: March 2, 2026

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